Campus Life · Insurance
Insurance for International Students
Mandatory health and accident coverage at NPU — what it covers, how to make a claim, and where to get help.
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CIPIS — Comprehensive Insurance for International Students
All international students at NPU are enrolled in the Comprehensive Insurance and Protection Plan for Foreigners Staying in China (CIPIS), arranged through the university. Premiums are included in your fee schedule.
Accidental Death & Disability
Covers death or permanent disability caused by an accident during the coverage period. Maximum payout up to ¥150,000.
Accidental Medical Expenses
Covers medical treatment costs arising from an accident — hospitalisation, surgery, outpatient follow-up. Subject to deductible and co-payment conditions.
Illness Medical Expenses
Covers hospitalisation and outpatient treatment for sudden illness. Pre-existing conditions are generally excluded. Check your policy document for exclusions.
Emergency Repatriation
Covers evacuation to an appropriate medical facility or repatriation to your home country in the event of a medical emergency or death.
Claim Process
How to Make an Insurance Claim
If you need medical treatment, keep all receipts and documents. The International Students Office assists with the claims process.
- Seek Medical TreatmentGo to a hospital affiliated with your insurance plan. NPU recommends Tangdu Hospital or the Northwest University Affiliated Hospital for international students. In emergencies, dial 120 (ambulance).
- Collect All DocumentsKeep: original receipts, itemised invoice (费用明细单), discharge summary or doctor's report, prescription records, and your insurance card number.
- Submit Claim to ISOBring all documents to the International Students Office (Room 718, Yizi Building) within 30 days of treatment. Staff will verify and submit on your behalf to the insurer.
- Receive ReimbursementApproved claims are typically reimbursed within 15–30 working days to your Chinese bank account. Retain copies of all submitted documents.
Insurance Support
Insurance Contact
The International Students Office handles all CIPIS enrolment, queries, and claims assistance.
Room 718, Yizi Building, 127 Youyi Xilu, Beilin, Xi'an 710072
Mon–Fri 08:30–17:30 (Beijing Time)